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4 Collaboration Model and Governance

4.1 Role boundaries

Party Primary contribution What remains unchanged
Asset owner or asset manager Sets objectives, risk appetite, contracts, budgets and approval authority Retains ownership decisions and contractual accountability
Onsite O and M contractor Maintains equipment, diagnoses faults, executes work, provides site status and technical evidence Retains site safety and contracted maintenance responsibilities
OEM or specialist contractor Provides product expertise, warranty support, engineering instructions and specialist services Retains its agreed technical and warranty responsibilities
Trader or market intermediary Maintains bids, rebids, availability submissions and market response within authority Retains registered and delegated market functions
Proposed service team Connects site, performance, compliance and market information; analyses events and supports decisions Does not control plant or direct site work unless separately authorised

4.2 Collaborative event workflow

The site or O and M team identifies an alarm, outage, derating, work constraint or expected change in capability.

The information is captured using an agreed minimum event record and shared through the existing communication channel.

The proposed service team assesses availability, dispatch, compliance, contractual and market implications.

The owner, authorised trader or responsible compliance officer makes any decision within their authority.

The site team executes approved work and provides progress, restoration estimates and evidence.

The event is closed only after technical restoration, reporting, commercial classification and recurrence actions are reconciled.

4.3 Operating cadence

Cadence Joint activity Output
Event driven Material outage, derating, dispatch deviation, constraint or safety-related operating change Common situation record, impact assessment and escalation
Daily or shift based Availability changes, active faults, work status and upcoming market-sensitive activities Aligned operating outlook
Weekly Review planned work, recurring issues, market conditions and unresolved actions Prioritised seven to fourteen day plan
Monthly Reconcile availability, losses, incidents, compliance evidence and commercial outcomes Owner and O and M performance pack
Quarterly Review trends, contract interfaces, reliability campaigns and improvement opportunities Joint improvement roadmap

4.4 Principles for working with the O and M contractor

No parallel instruction channel: site directions continue through authorised owner and contractor processes.

No surprise scoring: definitions, evidence and calculations are shared before performance conclusions are issued.

No optimisation at the expense of safe work, warranties or sound maintenance practice.

Market intelligence is shared early enough to improve planning, not after the outage as criticism.

Contractual disagreements are separated from technical fact-finding and referred to authorised representatives.